A passionate, driven programmer with over two decades of experience in the IT industry diving into projects using communication, patience, flexibility and an open-minded approach to achieve measurable results. Employs a hands-on, working knowledge of multiple programming paradigms and development methodologies along with their adjoining technologies. Possesses the ability to adapt quickly, analyze data and situations, identify and solve problems using creative thinking, reason logically, draw valid conclusions, and develop effective solutions that consistently provide a high return on investment.
Started in phone support of flagship product until gaining the attention of the development department and moving into tools development full time. Supported flagship product, 'Gottlieb and Associates Search Program', a tool to implement enterprise wide software audits. Designed and deployed replacement for broken support ticket tracking system using Delphi with a Paradox back-end. Wrote hardware analysis tools in Delphi that were key in solidifying relations with clients. Reduced time-to-market for product updates by writing automated data import and analysis tools for the database department using Delphi/SQL. Revised and updated Crystal Reports from version 6 to version 8 effectively prolonging the life of an aging product. Automated database department through building custom DB filtering tools and SQL stored procedures. Created tools for migrating data from Paradox to MSSQL server. Created tools to weed out duplicates in merging of databases between Paradox and MSSQL. Managed and maintained concurrent Paradox and MSSQL databases of over 100,000 records that were core to the Attest business model.
One on one over-the-phone and email technical support of over 300 Broderbund and affiliated products. Aided customers in upgrading, operating, troubleshooting and configuring systems, software and peripherals to maximize usefulness and usability of any given product. Quality assurance testing of several projects including Print Shop, Riven, and some lesser known titles. Developed a technical documentation recall system using Delphi in a successful effort to aid fellow technicians in bringing down call times